Shipping
Do you ship internationally?
Yes, absolutely — we proudly ship worldwide.
What are the shipping timeframes?
Shipping times depend on your location and the type of product you’ve ordered. A personalised estimate will appear at checkout. Because every physical item is made to order, please allow an additional 2–4 business days for processing before your order is on its way.
Is tracking included?
Yes. Every order includes tracking so you can follow your parcel from the moment it leaves production to your doorstep.
My order hasn't arrived. What do I do?
If your order has shipped and has not arrived within the estimate provided in the checkout, please contact us at hello@pitlanecreativeco.com and we will try to assist.
Production
Are your products made to order?
Yes. All physical items are made to order to ensure they arrive fresh, perfectly produced and handled with care. Digital products are available instantly after purchase.
How long does production take?
Most items are created within 2–4 business days. Some items may vary slightly, but we always work to deliver the highest quality as quickly as possible.
Is tracking included?
Yes. Every order includes tracking so you can follow your parcel from the moment it leaves production to your doorstep.
Returns & Refunds
Do you accept returns?
Yes, returns are accepted for physical products. Digital products can’t be returned as they are delivered instantly. You can read more in our Returns Policy
What conditions apply to returns?
To keep everything fair and consistent, returned items must be in their original condition — unused, unworn and in the same state you received them. Full details are outlined in our Returns Policy.
Who covers the return postage?
Return postage is covered by the buyer.
Cancellations & Order Changes
Can I cancel or update my order?
Because each item is made to order, your order begins processing quite quickly. Cancellations are only accepted within 24 hours of purchasing.
If you need a small change — like updating your address or adjusting quantities — please reach out as soon as possible. I’ll always do my best to help if the order hasn’t entered production yet.
Quality & Materials
What materials do you use?
All material details and product specifications are listed on each individual product page so you know exactly what you're receiving. Quality is something I take seriously, and every product is chosen with durability and finish in mind.
Custom Orders
Do you offer custom or personalised designs?
Yes, I do. If you’re after something unique or personalised, just reach out. I’m always happy to see what we can create together.
Digital Products
Are digital items instant downloads?
Yes, your files will be available to download immediately after purchase.
What file formats are included?
Digital prints are provided as JPG files unless otherwise noted in the listing.
Customer Service
How quickly do you respond?
I aim to reply by the next business day, often sooner. Your experience matters, and I’m always here to help.
How do I get in contact with you?
You can use the form on the Contact Us page or email me at hello@pitlanecreativeco.com